Frequent Buyer Program

The BaxterBoo Frequent Buyer Program is a brand loyalty program that lets you earn a free bag of pet food, treats, or other eligible products just by purchasing qualifying brands multiple times. Once you reach the required number of purchases within a set timeframe, you can claim a free item—no points or complicated tracking needed. Once you enroll with this program, you will have up to 12 months to complete your purchases.

To enroll in the Frequent Buyer Program, log in to your BaxterBoo account, add a qualifying product to your cart, and select “Enroll Product to Frequent Buyer Program” at checkout. This links the purchase to your account so it counts toward your free items.

Only select brands and products are eligible for the Frequent Buyer Program. Log in to view the current list of participating items, which include popular pet food and treat brands your pet already loves.

Yes, you need to log in or create a BaxterBoo account to join the Frequent Buyer Program. Having an account ensures your qualifying purchases are tracked and that you receive your free item once the requirement is met.

Yes! You can enroll multiple products that qualify. Each enrolled product is tracked separately, and you can earn your free item for more than one item at a time—as long as they are part of the program and within the 12 month timeframe.

Log in to your BaxterBoo account and go to the Frequent Buyer dashboard on your account page. There you can see your enrolled items, how many qualifying purchases you’ve made, and how close you are to earning your next free item. You can also track your timeframe from the account page to make sure all purchases are made within your 12 month timeframe.

Once you meet the required number of purchases, your free item will be available to claim during your next checkout. You’ll also receive a notification in your account or by email when it’s ready.

No, Gold or Elite MVP rewards cannot be redeemed on items within the Frequent Buyer Program. However, you can still earn rewards on every qualifying purchase, which can be used on other items outside of the program.

Yes, while you can earn MVP reward points with Gold or Elite on every purchase, these points cannot be redeemed on items within the Frequent Buyer Program. Instead, you can use your MVP points on any other item outside of the program. The program helps you earn more MVP rewards with each qualifying purchase.

No, AutoShip orders are not eligible for enrollment in the Frequent Buyer Program. To participate, please make manual purchases of qualifying products.

Yes, tax is still applied to your free product. The free product in the Frequent Buyer Program is treated as a manufacturer-sponsored discount. Whenever BaxterBoo receives reimbursement or credit from the manufacturer or vendor for the discounted product, sales tax must be collected.

Free products in the Frequent Buyer Program are applied as a brand-specific free item to your customer account. Each brand has its own program, so purchases within that brand accumulate toward your free item. For example, Dr. Marty's purchases will count only toward a Dr. Marty's free item. Once you've met the required number of purchases for a brand, the free product is added to your account and can be redeemed on eligible items of that same brand.

Yes, shipping is charged on Frequent Buyer Program orders. If your order total is below $49, consider adding more items to reach free shipping and get even more value from your purchase.

Yes! You can buy multiple qualifying items in a single order to work toward your free item. Purchases don't need to be spread out - you can complete them early - but all qualifying purchases must be made within the 12-month program period.

If a product in your Frequent Buyer Program order is unavailable or discontinued, we will reach out to you directly to discuss a solution. This may include offering a substitute or another option to ensure you still get the value of your free item.